Conflict
Mediation Training for
Managers and Key Staff |
  Conflict
Management Training to Resolve
Employee Conflict
Helping good employees
do good work together The Manager-as-Mediator Seminar (8
hours) The Manager-as-Mediator Seminar is
designed for managers, supervisors, team leaders, and human
resources staff—in short, for any employee who is responsible
for the cooperative work of others. It is also excellent
preparation for future leaders. No particular educational
background is required. This seminar puts some of the tools
of the professional mediator in the hands of your managers
to assist them to build better workplace relationships, enhance
performance, improve productivity, and reduce the unnecessary
financial costs of workplace conflict. See “attached” flyer
for more details. View
Flyer: "How to Mediate Employee Conflict"PDF
|
How
to Resolve Conflict with Others
Getting others to work with you,
not against you
The Self-as-Mediator Seminar (8
hours)
The Self-as-Mediator Seminar is
designed for any employee who works interdependently with
others—bosses, subordinates, and peers. It is especially
valuable for self-managing teams. No particular educational
background is required. This seminar puts some of the tools
of the professional mediator in the hands of employees to
assist them to build and maintain better workplace relationships.
See “attached” flyer for more details.
View
Flyer: "How to Resolve Conflict with Others"PDF |
 |
Learning
Labs and Skill Building |
Creating
Collaboration (4
hours)
 While conflict is generally recognized as a negative factor
in the workplace, if managed effectively,
it can foster innovative thinking, enhanced communication,
and creative problem solving. This session–which includes
a diagnostic instrument, a reference workbook, video segments
and role
playing—will
focus both on increasing the insight and skills of attendees.
In particular, attendees will:
- Identify their own style for handling conflict
- Learn and compare this style to other styles
- Learn to match the appropriate style with the situation
- Frame conflict as a potentially productive tool
- Learn techniques to increase collaboration with others
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 Listening and Giving Feedback
The ability to listen actively and to provide feedback effectively
is an essential, core communication skill for leaders and others
who provide direction and oversight to staff. A major contributing
factor to miscommunication and conflict is the use of a listening
approach that is not appropriate for either the environment or the
message being communicated. In this session—which includes
a diagnostic instrument--attendees will:
- Identify and develop an understanding of their own preferred
listening style
- Recognize that other styles are sometimes more appropriate in
certain situations
- Develop increased flexibility in one’s preferred listening
style
- Understand the critical link between listening and giving feedback
- Differentiate between effective and ineffective feedback
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